37 lines
2.1 KiB
Markdown
37 lines
2.1 KiB
Markdown
# How Learning is Different Than Fixing
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- **期号**: SRE Weekly Issue #218（2020-05-10）
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- **作者**: John Allspaw
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- **链接**: https://www.adaptivecapacitylabs.com/blog/2020/05/06/how-learning-is-different-than-fixing/
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## 简介
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> A key idea here is that rather than focusing on simply focusing on identifying fixes for parts involved in the event and instead focusing on developing a richer understanding of the event, a much greater ROI the effort will result, and that will include more effective “fixes” and more.
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## 正文
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I was honored to present a talk at the [AllTheTalks conference](https://www.allthetalks.org/) a few weeks back.
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*tl;dr: slides are [here](https://speakerdeck.com/jallspaw/incident-analysis-how-star-learning-star-is-different-than-star-fixing-star), video is below*
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The topic was *incident analysis* (big surprise there!) and the notion of *learning* and *fixing,* and how these activities are related but not the same.
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A key idea here is that rather than focusing on simply focusing on identifying *fixes* for parts involved in the event and instead focusing on developing a richer understanding of the event, a much greater ROI the effort will result, and that will include more effective “fixes” and more.
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By a “richer understanding” I mean facets and elements of the incident that include:
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- the **origins** of the event
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- the **history** of other relevant projects or incidents in the past
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- what was **difficult** for people attempting to understand what was happening
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- **where** the event came from,
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- the **scope** of what they understood
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- what **mattered** about the event at the time
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you’ll have a better shot at capturing what is *interesting* for those who:
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- were ***not*** there at the time,
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- who ***were*** there at the time but will want to revisit details that they’ve forgotten about it sometime in the future, and
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- who might not even work at the company yet.
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Here is the ~30 minute talk, with the amazing [Sasha Rosenbaum](https://twitter.com/DivineOps) as my host! I’ve included an interactive transcript as well.
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