18 lines
1.7 KiB
Markdown
18 lines
1.7 KiB
Markdown
# Sandstorm or Significant: The evolving role of context in incident management
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- **期号**: SRE Weekly Issue #65（2017-03-26）
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- **作者**: This webinar was created by my sponsor, VictorOps, but their sponsorship did not influence its inclusion in this issue.
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- **链接**: https://devops.com/webinar-sandstorm-significant-evolving-role-context-incident-management/
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## 简介
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VictorOps held a webinar last Thursday to present and discuss the concept of context in incident management. Just paging in a responder isn’t enough: we need to get them up to speed on the incident as soon as possible. Ideally, the page itself would include snapshots of relevant graphs, links to playbooks, etc. But if we’re not careful and add too much information, the responder is overloaded by a “sandstorm” of irrelevant data. “time to learn” — post incident learning careful of info overload in presenting context with pages
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## 正文
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Providing Situational Context to first responders is one of the most nuanced and critical success factors teams need as they manage and resolve incidents. It’s critical at all stages of incident management, from alert detection through postmortem. Provide no context, and you’ll materially impede resolution efforts. Overwhelm a team with data, and chaos ensues.
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Understanding the evolving role of context will differentiate your incident management abilities and prepare you for ongoing success.
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In this webinar, we gained an understanding of the evolving role of situational context as teams move from beginner to advanced in their incident management maturity. We honed in on the factors you need to calibrate the optimal level of context, and learned how to deliver that context in the most effective way.
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