22 lines
826 B
Markdown
22 lines
826 B
Markdown
# Incident Analysis: How *Learning* is Different Than *Fixing*
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- **期号**: SRE Weekly Issue #216（2020-04-26）
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- **作者**: John Allspaw — Adaptive Capacity Labs
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- **链接**: https://speakerdeck.com/jallspaw/incident-analysis-how-star-learning-star-is-different-than-star-fixing-star
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## 简介
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> Most post-incident review documents are written to be filed, not written to be read.
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This slide deck is awesome and well worth the read.
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## 正文
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I presented this at the excellent AllTheTalks Conference during the COVID-19 pandemic. :/
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What does it mean to actually "learn" from an incident?
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This talk will describe what we can do differently in the industry on this front, based on foundational methods from Cognitive Systems Engineering, Human Factors, and Resilience Engineering.
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April 15, 2020
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