42 lines
1.8 KiB
Markdown
42 lines
1.8 KiB
Markdown
# Tell me about a time…
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- **期号**: SRE Weekly Issue #408（2024-01-21）
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- **作者**: Lorin Hochstein
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- **链接**: https://surfingcomplexity.blog/2023/12/24/tell-me-about-a-time/
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## 简介
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This is either a set of SRE interview topics or the squares for the SRE bingo card.
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## 正文
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Here are some proposed questions for interviewing someone for an SRE role. Really, these are just conversation starters to get them reflecting and discussing specific incident details.
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The questions all start the same way: Tell me about a time when…
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… action items that were completed in the wake of one incident changed system behavior in a way that ended up contributing to a future incident.
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… someone deliberately violated the official change process in order to get work done, and things went poorly.
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… someone deliberately violated the official change process in order to get work done, and things went well.
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… you were burned by a coincidence (we were unlucky!).
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… you were saved by a coincidence (we were lucky!).
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… a miscommunication contributed to or exacerbated an incident.
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… someone’s knowledge of the system was out of date, and them acting on this out-of-date knowledge contributed to or exacerbated an incident.
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… something that was very obvious in hindsight was very confusing in the moment.
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… somebody identified that something was wrong by noticing the absence of a signal.
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… your system hit a [type of limit](https://github.com/lorin/awesome-limits) that you had never breached before.
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… you correctly diagnosed a problem “on a hunch”.
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Back when I conducted interviews for a group at a large tech company, we used what’s called the STAR method: situation, task, action, result.
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I also wrote some hints to what we were looking for in the replies, to guide the interviewer’s feedback.
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