nexus/#recycle/Work/2025 ITOM Cloud Knowledge Transfer/ESM SaaS Customer Onboarding Process (Control Tower).md

Control Tower Link: https://backoffice.saas.microfocus.com/home/bl/desktop.html?TENANTID=1#/customers

• Request Access to Control Tower

• Customer Order Filter

  • ESM Product Filter:
  • APM/OpsB/NOM Product Filter

• SaaS Order In Control Tower

• CS Ops Fulfill the order and generate license

• SaaS Ops team download/allocate license and close the deal

• Control Tower order status change to "Provisioned", close the deal