598 B
598 B
- Major Incident Definition: https://confluence.opentext.com/display/ICSD/Major+Incident+Definition
- Major Incident Management & Best Practice:
- Identification and Detection
- Initial Assessment
- Incident Logging
- Incident in OT SM9
- Internal Practice: Create incident in PCS
- Communication
- Identify Incident Manager
- Create team chat group and involve all stakeholders
- Keeping update status
- Resolution ---Break---
- Oncall/Response
- Post Incident Review
- Continuous Improvement (CAPA)
- Monitoring & Alerting Enhancements
- Documentation & Knowledge base: