19 lines
598 B
Markdown
19 lines
598 B
Markdown
- Major Incident Definition: https://confluence.opentext.com/display/ICSD/Major+Incident+Definition
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- Major Incident Management & Best Practice:
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- Identification and Detection
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- Initial Assessment
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- Incident Logging
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- Incident in OT SM9
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- Internal Practice: Create incident in PCS
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- Communication
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- Identify Incident Manager
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- Create team chat group and involve all stakeholders
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- Keeping update status
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- Resolution
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---Break---
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- Oncall/Response
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- Post Incident Review
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- Continuous Improvement (CAPA)
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- Monitoring & Alerting Enhancements
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- Documentation & Knowledge base:
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