ITOM Cloud Service Review Meeting

Current Status
- Farm #, region,
- EU managed
- Team size
  - Major workload
    - Upgrade maintenance
    - Customer Cloud Service request → Show trend
    - Internal Cloud Service - Trial (SMAX, CMS Standalone, HCMX, ITOM Aviator), Unplanned change etc.
    - Customer driven project - UPN change,
    - Security
Recent Plan and activity
- Upgrade/Patch, SMAX helm transformation
- New farm plan
- ITOM Aviator productionize
Issues & Gap
- EU Ops engineer resource gap
- FedRAMP resource gap
- Product quality caused additional operation effort

Current Status
- Instances #, customer #
- Team size
  - Major workload
    - Cloud deployment automation certification
    - Paid customer cloud instance deployment, initial configuration
    - Trial Instance deployment
    - Maintain upgrade, upgrade validation
    - Customer
Recent Plan and activity
- 24.2 Upgrade/Patch
- Support new product capability - AppO, CNO
Issues & Gap
- AWS Cost Control
- Trial Instance control
- NOM Ops resource gap
- PCS Support case
- RnD request cloud instance