33 lines
2.1 KiB
Markdown
33 lines
2.1 KiB
Markdown
## Review R&D Major Release Plan & Patch Plan
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- ESM RTE: Mihaela Claudia Chis <mchis@opentext.com>
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- PI Planning Readout Slides
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- ESM Patch Release Owner: Tanuj Raja Vunnava <tvunnava@opentext.com>
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- Patch Release Kick Off email
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- Other requirement about upgrade strategy
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- Demo/PoC Request
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- Customer commitment etc.
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## Prepare Cloud Upgrade Plan
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### Design Tool
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### Plan Strategy
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- US2 Dev Farm Upgrade Validation - 1~2 days prior MR release date
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- Shared Service - ITOM Aviator US30 staging, EU30 production, EU32 production need to be upgraded first before other consume farm upgrade
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- EU3/US7 Trial/PoC Farm Upgrade - 1~ 2 weeks after GA release date, Upgrade on Monday (working day)
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- US2/US24 Opentext Internal Customer Production Farm - 1st Wave Production Farm Upgrade (Maintenance Window)
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- US26 - SalesForce customer need alternative upgrade date this can be negotiated with CSM and customer
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- US26/US6/AP10/CA16 External Customer Production Farm - 2nd Wave Production Farm Upgrade (Maintenance Window)
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- EU8/EU18/EU28/BR14/JP12 External Customer Production Farm - 3nd Wave Production Farm Upgrade (Maintenance Window)
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- If ESM farm enable Operation Platform, need to upgrade Operation Platform first before upgrade ESM farm
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- Considering the 1st patch release, we can consider to adopt patch upgrade direct in the upgrade maintenance window (Need to clarify the dependencies)
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- Try to avoid upgrade window before key teams public holiday. Usually some critical issues will be reported on Monday/Tuesday after version upgrade. Need people standby to support troubleshooting
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### Publish and Notify the ESM Cloud Upgrade Plan
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- ESM Cloud Upgrade Plan Wiki Page: https://confluence.opentext.com/display/ICSD/ESM+Cloud+Ops+Change+Calendar
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- ESM Cloud Ops Change Calendar: https://opentextcorporation.sharepoint.com/sites/MFI-SMAXSaaSDevOps/Lists/ESM%20Cloud%20Calendar/calendar.aspx
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- Internal Communication About ESM Cloud Upgrade Plan (Sample Email)
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### Continuous to adjust the plan according to the changes
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- Cancel/Postpone the upgrade according to critical defects
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### Rollback the upgrade
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