nexus/Archived/Work/2025 ITOM Cloud Knowledge Transfer/PCS Service Offerings & Workflow Introduction.md

PCS: https://pcs.saas.microfocus.com/homepage?AUTH=SAML

ITOM Cloud Ops Assignment Group:

• SD: ESM SaaS Ops

• SD: OpsB SaaS Ops

• SD: NOM SaaS Ops

• SD: DCA SaaS Ops

• ITOM Cloud Service Offerings

• Service Request vs Support Request

• Entitlement/Environment/Tenant/Product

• Service/Support Request triage & workflow

• Request -> Incident -> Change

• Escalations

BI report:

https://app.powerbi.com/groups/fac06a69-6340-4715-b8fe-4bdc0ca9af14/reports/1f4989a9-0127-4c6d-9375-f9dd9bda5d84/ReportSection?experience=power-bi

PCS Dahsboard: https://pcs.saas.microfocus.com/dashboard