22 lines
587 B
Markdown
22 lines
587 B
Markdown
PCS: https://pcs.saas.microfocus.com/homepage?AUTH=SAML
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ITOM Cloud Ops Assignment Group:
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- SD: ESM SaaS Ops
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- SD: OpsB SaaS Ops
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- SD: NOM SaaS Ops
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- SD: DCA SaaS Ops
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- ITOM Cloud Service Offerings
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- Service Request vs Support Request
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- Entitlement/Environment/Tenant/Product
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- Service/Support Request triage & workflow
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- Request -> Incident -> Change
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- Escalations
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BI report:
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https://app.powerbi.com/groups/fac06a69-6340-4715-b8fe-4bdc0ca9af14/reports/1f4989a9-0127-4c6d-9375-f9dd9bda5d84/ReportSection?experience=power-bi
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PCS Dahsboard:
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https://pcs.saas.microfocus.com/dashboard |