1234 lines
136 KiB
HTML
1234 lines
136 KiB
HTML
<!DOCTYPE html>
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<html lang="en">
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<head>
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<meta charset="UTF-8">
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<meta name="viewport" content="width=device-width, initial-scale=1">
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<link rel="profile" href="http://gmpg.org/xfn/11">
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<title>Lots of AI SRE, no AI incident management – Surfing Complexity</title>
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<meta name='robots' content='max-image-preview:large' />
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<!-- Async WordPress.com Remote Login -->
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<script id="wpcom_remote_login_js">
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var wpcom_remote_login_extra_auth = '';
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function wpcom_remote_login_remove_dom_node_id( element_id ) {
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var dom_node = document.getElementById( element_id );
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if ( dom_node ) { dom_node.parentNode.removeChild( dom_node ); }
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}
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function wpcom_remote_login_remove_dom_node_classes( class_name ) {
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var dom_nodes = document.querySelectorAll( '.' + class_name );
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for ( var i = 0; i < dom_nodes.length; i++ ) {
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dom_nodes[ i ].parentNode.removeChild( dom_nodes[ i ] );
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}
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}
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function wpcom_remote_login_final_cleanup() {
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wpcom_remote_login_remove_dom_node_classes( "wpcom_remote_login_msg" );
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wpcom_remote_login_remove_dom_node_id( "wpcom_remote_login_key" );
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wpcom_remote_login_remove_dom_node_id( "wpcom_remote_login_validate" );
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wpcom_remote_login_remove_dom_node_id( "wpcom_remote_login_js" );
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wpcom_remote_login_remove_dom_node_id( "wpcom_request_access_iframe" );
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wpcom_remote_login_remove_dom_node_id( "wpcom_request_access_styles" );
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}
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// Watch for messages back from the remote login
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window.addEventListener( "message", function( e ) {
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if ( e.origin === "https://r-login.wordpress.com" ) {
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var data = {};
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try {
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data = JSON.parse( e.data );
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} catch( e ) {
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wpcom_remote_login_final_cleanup();
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return;
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}
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if ( data.msg === 'LOGIN' ) {
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// Clean up the login check iframe
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wpcom_remote_login_remove_dom_node_id( "wpcom_remote_login_key" );
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var id_regex = new RegExp( /^[0-9]+$/ );
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var token_regex = new RegExp( /^.*|.*|.*$/ );
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token_regex.test( data.token )
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&& id_regex.test( data.wpcomid )
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) {
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// We have everything we need to ask for a login
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var script = document.createElement( "script" );
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script.setAttribute( "id", "wpcom_remote_login_validate" );
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script.src = '/remote-login.php?wpcom_remote_login=validate'
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+ '&wpcomid=' + data.wpcomid
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+ '&token=' + encodeURIComponent( data.token )
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+ '&host=' + window.location.protocol
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+ '//' + window.location.hostname
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+ '&postid=7324'
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+ '&is_singular=1';
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document.body.appendChild( script );
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}
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return;
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}
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// Safari ITP, not logged in, so redirect
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if ( data.msg === 'LOGIN-REDIRECT' ) {
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window.location = 'https://wordpress.com/log-in?redirect_to=' + window.location.href;
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return;
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}
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// Safari ITP, storage access failed, remove the request
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if ( data.msg === 'LOGIN-REMOVE' ) {
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var css_zap = 'html { -webkit-transition: margin-top 1s; transition: margin-top 1s; } /* 9001 */ html { margin-top: 0 !important; } * html body { margin-top: 0 !important; } @media screen and ( max-width: 782px ) { html { margin-top: 0 !important; } * html body { margin-top: 0 !important; } }';
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var style_zap = document.createElement( 'style' );
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style_zap.type = 'text/css';
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style_zap.appendChild( document.createTextNode( css_zap ) );
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document.body.appendChild( style_zap );
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var e = document.getElementById( 'wpcom_request_access_iframe' );
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e.parentNode.removeChild( e );
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document.cookie = 'wordpress_com_login_access=denied; path=/; max-age=31536000';
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return;
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}
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// Safari ITP
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if ( data.msg === 'REQUEST_ACCESS' ) {
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console.log( 'request access: safari' );
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// Check ITP iframe enable/disable knob
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if ( wpcom_remote_login_extra_auth !== 'safari_itp_iframe' ) {
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return;
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}
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// If we are in a "private window" there is no ITP.
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var private_window = false;
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try {
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var opendb = window.openDatabase( null, null, null, null );
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private_window = true;
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if ( private_window ) {
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console.log( 'private window' );
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return;
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var iframe = document.createElement( 'iframe' );
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iframe.id = 'wpcom_request_access_iframe';
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iframe.setAttribute( 'scrolling', 'no' );
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iframe.setAttribute( 'sandbox', 'allow-storage-access-by-user-activation allow-scripts allow-same-origin allow-top-navigation-by-user-activation' );
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iframe.src = 'https://r-login.wordpress.com/remote-login.php?wpcom_remote_login=request_access&origin=' + encodeURIComponent( data.origin ) + '&wpcomid=' + encodeURIComponent( data.wpcomid );
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var css = 'html { -webkit-transition: margin-top 1s; transition: margin-top 1s; } /* 9001 */ html { margin-top: 46px !important; } * html body { margin-top: 46px !important; } @media screen and ( max-width: 660px ) { html { margin-top: 71px !important; } * html body { margin-top: 71px !important; } #wpcom_request_access_iframe { display: block; height: 71px !important; } } #wpcom_request_access_iframe { border: 0px; height: 46px; position: fixed; top: 0; left: 0; width: 100%; min-width: 100%; z-index: 99999; background: #23282d; } ';
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var style = document.createElement( 'style' );
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style.type = 'text/css';
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style.id = 'wpcom_request_access_styles';
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style.appendChild( document.createTextNode( css ) );
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document.body.appendChild( style );
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document.body.appendChild( iframe );
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}
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if ( data.msg === 'DONE' ) {
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wpcom_remote_login_final_cleanup();
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}
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}
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}, false );
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// Inject the remote login iframe after the page has had a chance to load
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// more critical resources
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window.addEventListener( "DOMContentLoaded", function( e ) {
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var iframe = document.createElement( "iframe" );
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iframe.style.display = "none";
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iframe.setAttribute( "scrolling", "no" );
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iframe.setAttribute( "id", "wpcom_remote_login_key" );
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iframe.src = "https://r-login.wordpress.com/remote-login.php"
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+ "?wpcom_remote_login=key"
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+ "&origin=aHR0cHM6Ly9zdXJmaW5nY29tcGxleGl0eS5ibG9n"
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+ "&wpcomid=30291541"
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+ "&time=" + Math.floor( Date.now() / 1000 );
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document.body.appendChild( iframe );
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}, false );
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</script>
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<link rel='dns-prefetch' href='//s2.wp.com' />
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<link rel='dns-prefetch' href='//widgets.wp.com' />
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<link rel='dns-prefetch' href='//s1.wp.com' />
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<link rel='dns-prefetch' href='//s0.wp.com' />
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<link rel="alternate" type="application/rss+xml" title="Surfing Complexity » Feed" href="https://surfingcomplexity.blog/feed/" />
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<link rel="alternate" type="application/rss+xml" title="Surfing Complexity » Comments Feed" href="https://surfingcomplexity.blog/comments/feed/" />
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<link rel="alternate" type="application/rss+xml" title="Surfing Complexity » Lots of AI SRE, no AI incident management Comments Feed" href="https://surfingcomplexity.blog/2026/02/14/lots-of-ai-sre-no-ai-incident-management/feed/" />
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<style id="wp-img-auto-sizes-contain-inline-css">
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img:is([sizes=auto i],[sizes^="auto," i]){contain-intrinsic-size:3000px 1500px}
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/*# sourceURL=wp-img-auto-sizes-contain-inline-css */
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<style id="wp-emoji-styles-inline-css">
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img.wp-smiley, img.emoji {
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<style id="wp-block-library-inline-css">
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var(--wp--lightbox-scrollbar-width))/2 + var(--wp--lightbox-initial-left-position)),calc(-50vh + var(--wp--lightbox-initial-top-position))) scale(var(--wp--lightbox-scale));visibility:hidden}}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/image/style.min.css */
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</style>
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<style id="wp-block-image-theme-inline-css">
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:root :where(.wp-block-image figcaption){color:#555;font-size:13px;text-align:center}.is-dark-theme :root :where(.wp-block-image figcaption){color:hsla(0,0%,100%,.65)}.wp-block-image{margin:0 0 1em}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/image/theme.min.css */
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</style>
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<style id="wp-block-latest-posts-inline-css">
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.wp-block-latest-posts{box-sizing:border-box}.wp-block-latest-posts.alignleft{margin-right:2em}.wp-block-latest-posts.alignright{margin-left:2em}.wp-block-latest-posts.wp-block-latest-posts__list{list-style:none}.wp-block-latest-posts.wp-block-latest-posts__list li{clear:both;overflow-wrap:break-word}.wp-block-latest-posts.is-grid:not(.is-layout-grid){display:flex;flex-wrap:wrap}.wp-block-latest-posts.is-grid:not(.is-layout-grid) li{margin:0 1.25em 1.25em 0;width:100%}@media (min-width:600px){.wp-block-latest-posts.columns-2:not(.is-layout-grid) li{width:calc(50% - .625em)}.wp-block-latest-posts.columns-2:not(.is-layout-grid) li:nth-child(2n){margin-right:0}.wp-block-latest-posts.columns-3:not(.is-layout-grid) li{width:calc(33.33333% - .83333em)}.wp-block-latest-posts.columns-3:not(.is-layout-grid) li:nth-child(3n){margin-right:0}.wp-block-latest-posts.columns-4:not(.is-layout-grid) li{width:calc(25% - .9375em)}.wp-block-latest-posts.columns-4:not(.is-layout-grid) li:nth-child(4n){margin-right:0}.wp-block-latest-posts.columns-5:not(.is-layout-grid) li{width:calc(20% - 1em)}.wp-block-latest-posts.columns-5:not(.is-layout-grid) li:nth-child(5n){margin-right:0}.wp-block-latest-posts.columns-6:not(.is-layout-grid) li{width:calc(16.66667% - 1.04167em)}.wp-block-latest-posts.columns-6:not(.is-layout-grid) li:nth-child(6n){margin-right:0}}@media (max-width:600px){.wp-block-latest-posts-is-layout-grid[class*=columns-]:not(.has-native-responsive-grid){grid-template-columns:1fr}}:root :where(.wp-block-latest-posts.is-grid){padding:0}:root :where(.wp-block-latest-posts.wp-block-latest-posts__list){padding-left:0}.wp-block-latest-posts__post-author,.wp-block-latest-posts__post-date{display:block;font-size:.8125em}.wp-block-latest-posts__post-excerpt,.wp-block-latest-posts__post-full-content{margin-bottom:1em;margin-top:.5em}.wp-block-latest-posts__featured-image a{display:inline-block}.wp-block-latest-posts__featured-image img{height:auto;max-width:100%;width:auto}.wp-block-latest-posts__featured-image.alignleft{float:left;margin-right:1em}.wp-block-latest-posts__featured-image.alignright{float:right;margin-left:1em}.wp-block-latest-posts__featured-image.aligncenter{margin-bottom:1em;text-align:center}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/latest-posts/style.min.css */
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</style>
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<style id="wp-block-list-inline-css">
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ol,ul{box-sizing:border-box}:root :where(.wp-block-list.has-background){padding:1.25em 2.375em}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/list/style.min.css */
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</style>
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<style id="wp-block-paragraph-inline-css">
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.is-small-text{font-size:.875em}.is-regular-text{font-size:1em}.is-large-text{font-size:2.25em}.is-larger-text{font-size:3em}.has-drop-cap:not(:focus):first-letter{float:left;font-size:8.4em;font-style:normal;font-weight:100;line-height:.68;margin:.05em .1em 0 0;text-transform:uppercase}body.rtl .has-drop-cap:not(:focus):first-letter{float:none;margin-left:.1em}p.has-drop-cap.has-background{overflow:hidden}:root :where(p.has-background){padding:1.25em 2.375em}:where(p.has-text-color:not(.has-link-color)) a{color:inherit}p.has-text-align-left[style*="writing-mode:vertical-lr"],p.has-text-align-right[style*="writing-mode:vertical-rl"]{rotate:180deg}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/paragraph/style.min.css */
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</style>
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<style id="wp-block-search-inline-css">
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.wp-block-search__button{margin-left:10px;word-break:normal}.wp-block-search__button.has-icon{line-height:0}.wp-block-search__button svg{fill:currentColor;height:1.25em;min-height:24px;min-width:24px;vertical-align:text-bottom;width:1.25em}:where(.wp-block-search__button){border:1px solid #ccc;padding:6px 10px}.wp-block-search__inside-wrapper{display:flex;flex:auto;flex-wrap:nowrap;max-width:100%}:where(.wp-block-search__label){width:100%}.wp-block-search.wp-block-search__button-only .wp-block-search__button{box-sizing:border-box;display:flex;flex-shrink:0;justify-content:center;margin-left:0;max-width:100%}.wp-block-search.wp-block-search__button-only .wp-block-search__inside-wrapper{min-width:0!important;transition-property:width}.wp-block-search.wp-block-search__button-only .wp-block-search__input{flex-basis:100%;transition-duration:.3s}.wp-block-search.wp-block-search__button-only.wp-block-search__searchfield-hidden,.wp-block-search.wp-block-search__button-only.wp-block-search__searchfield-hidden .wp-block-search__inside-wrapper{overflow:hidden}.wp-block-search.wp-block-search__button-only.wp-block-search__searchfield-hidden .wp-block-search__input{border-left-width:0!important;border-right-width:0!important;flex-basis:0;flex-grow:0;margin:0;min-width:0!important;padding-left:0!important;padding-right:0!important;width:0!important}:where(.wp-block-search__input){-webkit-appearance:initial;-moz-appearance:initial;appearance:none;border:1px solid #949494;flex-grow:1;font-family:inherit;font-size:inherit;font-style:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;margin-left:0;margin-right:0;min-width:3rem;padding:8px;text-decoration:unset!important;text-transform:inherit}:where(.wp-block-search__button-inside .wp-block-search__inside-wrapper){background-color:#fff;border:1px solid #949494;box-sizing:border-box;padding:4px}:where(.wp-block-search__button-inside .wp-block-search__inside-wrapper) .wp-block-search__input{border:none;border-radius:0;padding:0 4px}:where(.wp-block-search__button-inside .wp-block-search__inside-wrapper) .wp-block-search__input:focus{outline:none}:where(.wp-block-search__button-inside .wp-block-search__inside-wrapper) :where(.wp-block-search__button){padding:4px 8px}.wp-block-search.aligncenter .wp-block-search__inside-wrapper{margin:auto}.wp-block[data-align=right] .wp-block-search.wp-block-search__button-only .wp-block-search__inside-wrapper{float:right}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/search/style.min.css */
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</style>
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<style id="wp-block-search-theme-inline-css">
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:where(.wp-block-search .wp-block-search__label){font-weight:700}.wp-block-search__button{border:1px solid #ccc;padding:.375em .625em}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/search/theme.min.css */
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</style>
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<style id="wp-block-library-inline-css-extra">
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.has-text-align-justify {
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text-align:justify;
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}
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.has-text-align-justify{text-align:justify;}
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/*# sourceURL=wp-block-library-inline-css */
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</style>
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<style id="classic-theme-styles-inline-css">
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.wp-block-button__link{background-color:#32373c;border-radius:9999px;box-shadow:none;color:#fff;font-size:1.125em;padding:calc(.667em + 2px) calc(1.333em + 2px);text-decoration:none}.wp-block-file__button{background:#32373c;color:#fff}.wp-block-accordion-heading{margin:0}.wp-block-accordion-heading__toggle{background-color:inherit!important;color:inherit!important}.wp-block-accordion-heading__toggle:not(:focus-visible){outline:none}.wp-block-accordion-heading__toggle:focus,.wp-block-accordion-heading__toggle:hover{background-color:inherit!important;border:none;box-shadow:none;color:inherit;padding:var(--wp--preset--spacing--20,1em) 0;text-decoration:none}.wp-block-accordion-heading__toggle:focus-visible{outline:auto;outline-offset:0}.wp-block-tab:not(.has-text-color){color:inherit!important}.wp-block-tab:not(.has-background){background-color:inherit!important}.wp-block-tab:focus,.wp-block-tab:hover{text-decoration:none}.wp-block-tab:focus-visible{outline:auto;outline-offset:0}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/classic.min.css */
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</style>
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<style id="coblocks-inline-format-inline-css">
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.uppercase{text-transform:uppercase}
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/*# sourceURL=coblocks-inline-format-inline-css */
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</style>
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<link crossorigin='anonymous' rel='stylesheet' id='all-css-12-1' href='/_static/??-eJx9jEEOAiEQBD/kQECjeDC+ZWEnijIwYWA3/l72op689KFTVXplCCU3zE1z6reYRYfiUwlP0VYZpwxIJE4IFRd10HOU9iFA2iuhCiI7/ROiDt9WxfETT20jCOc4YUIa2D9t5eGA91xRBMZS7ATtPkTZvCtdzNEZt7f2fHq8Afl7R7w=&cssminify=yes' type='text/css' media='all' />
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<style id="global-styles-inline-css">
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<article id="post-7324" class="post-7324 post type-post status-publish format-standard hentry category-incidents category-resilience category-systems">
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<header class="entry-header">
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<h1 class="entry-title">Lots of AI SRE, no AI incident management</h1> </header><!-- .entry-header --> <div class="entry-meta">
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<span class="byline">
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<a href="https://surfingcomplexity.blog/author/lorinh/" rel="author">Lorin Hochstein</a> </span>
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<a href="https://surfingcomplexity.blog/category/systems/incidents/" rel="category tag">incidents</a>, <a href="https://surfingcomplexity.blog/category/resilience/" rel="category tag">resilience</a>, <a href="https://surfingcomplexity.blog/category/systems/" rel="category tag">systems</a> </span><!-- .cat-links -->
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<span class="published-on">
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<time class="entry-date published" datetime="2026-02-14T13:58:19-08:00">February 14, 2026</time><time class="updated" datetime="2026-04-29T08:54:21-07:00">April 29, 2026</time> </span>
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<span class="word-count">5 Minutes</span> </div><!-- .entry-meta -->
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<div class="entry-content">
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<p class="wp-block-paragraph">With the value of AI coding tools now firmly established in the software industry, the next frontier is AI SRE tools. There are a number of AI SRE vendors. In some cases, vendors are adding AI SRE functionality to extend their existing product lineup, a quick online search reveals one such as <a href="https://www.pagerduty.com/platform/ai-agents/sre/">PagerDuty’s SRE Agents</a>, <a href="https://www.datadoghq.com/product/ai/bits-ai-sre/">Datadog’s Bits AI SRE</a>, <a href="https://incident.io/ai-sre">incident.io’s AI SRE</a>, <a href="https://azure.microsoft.com/en-us/products/sre-agent/">Microsoft’s Azure SRE Agent</a>, and <a href="https://rootly.com/ai-sre">Rootly’s AI SRE</a>. There are also a number of pure play AI SRE startups: the ones I’ve heard of are <a href="https://cleric.ai/">Cleric</a>, <a href="https://resolve.ai/">Resolve.ai</a>, <a href="https://www.anyshift.io/">Anyshift.io</a>, and <a href="https://www.runwhen.com/">RunWhen</a>. My sense of the industry is that AI SRE is currently in the evaluation phase, compared to the coding tools which are in the adoption phase.</p>
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<p class="wp-block-paragraph">What I want to write about today is not so much what these AI tools do contribute to resolving incidents, but rather what they don’t contribute. These tools are focused on diagnostic and mitigation work. The idea is to try to automate as much as possible the work of figuring out what the current problem is, and then resolving it. I think most of the focus is, rightly, on the diagnostic side at this stage, although I’m sure automated resolution is also something being pursued. But what none of these tools try to do, as far as I can tell, is <em>incident management</em>.</p>
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<p class="wp-block-paragraph">The work of incident response always involves a group of engineers: some of them are officially on-call, and others are just jumping in to help. Incident management is the coordination work that helps this ad-hoc team of responders work together effectively to get the diagnostic and remediation work done. Because of this, we often say that incident response is a team sport. Incidents involve some sort of problem with the system as a whole, and because everybody in the organization only has partial knowledge of the whole system, we typically need to pool that knowledge together to make sense of what’s actually happening right now in the system. For example, if a database is currently being overloaded, the folks who own the database could tell you that there’s been a change in query pattern, but they wouldn’t be able to tell you <em>why</em> that change happened. For that, you’d need to talk to the team that owns the system that makes those queries. </p>
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<h2 class="wp-block-heading">Fixation: the single-agent problem</h2>
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<figure class="wp-block-image size-large"><a href="https://surfingcomplexity.blog/wp-content/uploads/2026/02/image-4.png"><img data-attachment-id="7335" data-permalink="https://surfingcomplexity.blog/2026/02/14/lots-of-ai-sre-no-ai-incident-management/image-491/" data-orig-file="https://surfingcomplexity.blog/wp-content/uploads/2026/02/image-4.png" data-orig-size="2071,1380" data-comments-opened="1" data-image-meta="{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"0"}" data-image-title="image" data-image-description="" data-image-caption="" data-large-file="https://surfingcomplexity.blog/wp-content/uploads/2026/02/image-4.png?w=1024" width="1024" height="682" src="https://surfingcomplexity.blog/wp-content/uploads/2026/02/image-4.png?w=1024" alt="" class="wp-image-7335" srcset="https://surfingcomplexity.blog/wp-content/uploads/2026/02/image-4.png?w=1024 1024w, https://surfingcomplexity.blog/wp-content/uploads/2026/02/image-4.png?w=2048 2048w, https://surfingcomplexity.blog/wp-content/uploads/2026/02/image-4.png?w=150 150w, https://surfingcomplexity.blog/wp-content/uploads/2026/02/image-4.png?w=300 300w, https://surfingcomplexity.blog/wp-content/uploads/2026/02/image-4.png?w=768 768w, https://surfingcomplexity.blog/wp-content/uploads/2026/02/image-4.png?w=1440 1440w" sizes="(max-width: 1024px) 100vw, 1024px" /></a><figcaption class="wp-element-caption">Down the rabbit hole. Source: <a href="https://unsplash.com/photos/two-white-rabbits-JkgVHEFSolA">Sincerely Media</a></figcaption></figure>
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<p class="wp-block-paragraph">Another reason why we need multiple people responding to incidents is that humans are prone to a problem known as <em>fixation</em>. You might know it by the more colloquial term <em>tunnel vision</em>. A person will look at a problem from a particular perspective, and that can be problematic if the person addressing the problem has a perspective that is not well-matched to solving that problem. You can even see fixation behavior in the current crop of LLM coding tools: they will sometimes keep going down an unproductive path in order to implement a feature or try to resolve an error. While I expect that future coding agents will suffer less from fixation, given that genuinely intelligent humans frequently suffer from this problem, I don’t think that we’ll ever see an individual coding agent get to the point where it completely avoids fixation traps.</p>
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<p class="wp-block-paragraph">One solution to the problem of fixation is to intentionally inject a diversity of perspectives by having multiple individuals attack the problem. In the case of AI coding tools, we deal with the problem of fixation by having a human supervise the work of the coding agent. The human spots when the agent falls down a fixation rabbit hole, and prompts the agent to pursue a different strategy in order to get it back on track. Another way to leverage multiple individuals to is to strategically have them pursue different strategies. For example, in the early oughts, there was a lot of empirical software engineering research into an approach called <a href="https://www.cs.umd.edu/~basili/publications/journals/J79.pdf">perspective-based reading</a> for reviewing software artifacts like requirements or design documents. The idea is that you would have multiple reviewers, and you would explicitly assign a reviewer a particular perspective. For example, let’s say you wanted to get a requirements document reviewed. You could have one reviewer read it from the perspective of a <em>user</em>, another from the perspective of a <em>designer</em>, and a third from the perspective of a <em>tester</em>. The idea here is that reading from a different perspective would help identify different kinds of defects in the artifact. </p>
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<p class="wp-block-paragraph">Getting back to incidents, the problem of fixation arises when a responder latches on to one particular hypothesis about what’s wrong with the system, and continues following on that particular line of investigation, even though it doesn’t bear fruit. As discussed above, having responders with a diverse set of perspectives provides a defense against fixation. This may take the form of multiple lines of doing multiple lines of investigation, or even just somebody in the response asking a question like, “How do we know the problem isn’t Y rather than X?”</p>
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<p class="wp-block-paragraph">I’m convinced that an individual AI SRE agent will never be able to escape the problem of fixation, and so that incident response will necessarily involve multiple agents. Yes, there will be some incidents where a single AI agent is sufficient. But incident response is a 100% game: you need to recover from <em>all</em> of them. That means that eventually you’ll need to deploy a team of agents, whether they’re humans, AI, or a mix. And that means incident response will require coordination: in particular, maintaining common ground.</p>
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<h2 class="wp-block-heading">Maintaining common ground is active work</h2>
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<p class="wp-block-paragraph">During an incident, many different things are happening at once. There are multiple signals that you need to keep track of, like “what’s the current customer impact?”, “is the problem getting better, worse, or staying the same?”, “what are the current hypotheses?”, “which graphs support or contradict those hypotheses?” The responders will be doing diagnostic work, and they’ll be performing interventions to the system, sometimes to try to mitigate (e.g., “roll back that feature flag that aligns in time”), and other times to support the diagnostic work (e.g., “we need to make a change to figure out if hypothesis X is actually correct.”)</p>
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<p class="wp-block-paragraph">The incident manager helps to maintain common ground: they make sure that everybody is on the same page, by doing things like helping bring people up to speed on what’s currently going on, and ensuring people know which lines of investigation are currently being pursued and who (if anyone) is currently pursuing them.</p>
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<p class="wp-block-paragraph">If a responder is just joining an incident, an AI SRE agent is extremely useful as a summary machine. You can ask it the question, “what’s going on?”, and it can give you a concise summary of the state of play. But this is a passive use case: you prompt it, and it gives a response. But because the state of the world is changing rapidly during the incident, the accuracy of that answer will decay rapidly with time. Keeping the current state of things up to date in the minds of the responders is an <em>active </em>struggle against entropy. </p>
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<p class="wp-block-paragraph">An effective AI incident manager would have to be able to identify what type of coordination help people need, and then provide that assistance. For example, the agent would have to be able to identify when the responders (be they human or agent) were struggling and then proactively take action to assist. It would need a model of the mental models of the responders to know when to act and what to action to take in order to re-establish common ground. </p>
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<p class="wp-block-paragraph">Perhaps there is work in the AI SRE space to automate this sort of coordination work. But if there is, I haven’t heard of it yet. The focus today is on creating individual responder agents. I think these agents will be an effective addition to an incident response team. I’d love it if somebody built an effective incident management AI bot. But it’s a big leap from AI SRE agent to AI incident management agent. And it’s not clear to me how well the coordination problem is understood by vendors today. </p>
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<time class="entry-date published" datetime="2026-02-14T13:58:19-08:00">February 14, 2026</time><time class="updated" datetime="2026-04-29T08:54:21-07:00">April 29, 2026</time> </div><!-- .site-posted-on -->
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<img referrerpolicy="no-referrer" alt='Ezra SF's avatar' src='https://1.gravatar.com/avatar/a9414a1ea745b9abce3d779bed96313fcdf02d3dc277a7540277eb6299cd7466?s=48&d=identicon&r=G' srcset='https://1.gravatar.com/avatar/a9414a1ea745b9abce3d779bed96313fcdf02d3dc277a7540277eb6299cd7466?s=48&d=identicon&r=G 1x, https://1.gravatar.com/avatar/a9414a1ea745b9abce3d779bed96313fcdf02d3dc277a7540277eb6299cd7466?s=72&d=identicon&r=G 1.5x, https://1.gravatar.com/avatar/a9414a1ea745b9abce3d779bed96313fcdf02d3dc277a7540277eb6299cd7466?s=96&d=identicon&r=G 2x, https://1.gravatar.com/avatar/a9414a1ea745b9abce3d779bed96313fcdf02d3dc277a7540277eb6299cd7466?s=144&d=identicon&r=G 3x, https://1.gravatar.com/avatar/a9414a1ea745b9abce3d779bed96313fcdf02d3dc277a7540277eb6299cd7466?s=192&d=identicon&r=G 4x' class='avatar avatar-48' height='48' width='48' decoding='async' /> <b class="fn"><a href="https://ezrasf.com/" class="url" rel="ugc external nofollow">Ezra SF</a></b> <span class="says">says:</span> </div><!-- .comment-author -->
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<a href="https://surfingcomplexity.blog/2026/02/14/lots-of-ai-sre-no-ai-incident-management/#comment-9832"><time datetime="2026-02-19T11:33:41-08:00">February 19, 2026 at 11:33 am</time></a> </div><!-- .comment-metadata -->
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<p class="wp-block-paragraph">An AI SRE agent off working on it’s own without coordinating with humans and other agents, seems like a recipe for creating more problems. The SRE agent changes a thing only nothing else knows about that change. Something else changes it back because unaware that broke it. SRE changes it again. Repeat ad infinitum. </p>
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<p class="wp-block-paragraph">Without the AI involved, we see that plenty of the time, an unreported change in behavior is the cause of an incident. The lack of change coordination causes issues all the time. Many of those are intended as “fixes.”</p>
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<div class="reply"><a rel="nofollow" class="comment-reply-link" href="https://surfingcomplexity.blog/2026/02/14/lots-of-ai-sre-no-ai-incident-management/?replytocom=9832#respond" data-commentid="9832" data-postid="7324" data-belowelement="div-comment-9832" data-respondelement="respond" data-replyto="Reply to Ezra SF" aria-label="Reply to Ezra SF">Reply</a></div> </article><!-- .comment-body -->
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<img referrerpolicy="no-referrer" alt='Elvis Vusoh's avatar' src='https://0.gravatar.com/avatar/05919ca08689f0530a1b65338a02ae629cb1bfb0fed9a07340c5e74c1bf9f6a7?s=48&d=identicon&r=G' srcset='https://0.gravatar.com/avatar/05919ca08689f0530a1b65338a02ae629cb1bfb0fed9a07340c5e74c1bf9f6a7?s=48&d=identicon&r=G 1x, https://0.gravatar.com/avatar/05919ca08689f0530a1b65338a02ae629cb1bfb0fed9a07340c5e74c1bf9f6a7?s=72&d=identicon&r=G 1.5x, https://0.gravatar.com/avatar/05919ca08689f0530a1b65338a02ae629cb1bfb0fed9a07340c5e74c1bf9f6a7?s=96&d=identicon&r=G 2x, https://0.gravatar.com/avatar/05919ca08689f0530a1b65338a02ae629cb1bfb0fed9a07340c5e74c1bf9f6a7?s=144&d=identicon&r=G 3x, https://0.gravatar.com/avatar/05919ca08689f0530a1b65338a02ae629cb1bfb0fed9a07340c5e74c1bf9f6a7?s=192&d=identicon&r=G 4x' class='avatar avatar-48' height='48' width='48' loading='lazy' decoding='async' /> <b class="fn">Elvis Vusoh</b> <span class="says">says:</span> </div><!-- .comment-author -->
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<a href="https://surfingcomplexity.blog/2026/02/14/lots-of-ai-sre-no-ai-incident-management/#comment-9835"><time datetime="2026-02-23T05:38:23-08:00">February 23, 2026 at 5:38 am</time></a> </div><!-- .comment-metadata -->
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<p class="wp-block-paragraph">Relying solely on an AI-based SRE would not be fully effective, as it could lead to untracked changes and limited visibility into what has actually been modified. A more balanced and reliable approach would be to combine the strengths of both AI-driven SRE systems and human engineers to ensure accountability, context-aware decision-making, and effective issue resolution at the site reliability engineering level.</p>
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<div class="reply"><a rel="nofollow" class="comment-reply-link" href="https://surfingcomplexity.blog/2026/02/14/lots-of-ai-sre-no-ai-incident-management/?replytocom=9835#respond" data-commentid="9835" data-postid="7324" data-belowelement="div-comment-9835" data-respondelement="respond" data-replyto="Reply to Elvis Vusoh" aria-label="Reply to Elvis Vusoh">Reply</a></div> </article><!-- .comment-body -->
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<img referrerpolicy="no-referrer" alt='Sang Lee's avatar' src='https://1.gravatar.com/avatar/df3b8616b7cc08c83cbb87a883a70e0afab1847dc0e9cb87e63e9768fe5b0e9e?s=48&d=identicon&r=G' srcset='https://1.gravatar.com/avatar/df3b8616b7cc08c83cbb87a883a70e0afab1847dc0e9cb87e63e9768fe5b0e9e?s=48&d=identicon&r=G 1x, https://1.gravatar.com/avatar/df3b8616b7cc08c83cbb87a883a70e0afab1847dc0e9cb87e63e9768fe5b0e9e?s=72&d=identicon&r=G 1.5x, https://1.gravatar.com/avatar/df3b8616b7cc08c83cbb87a883a70e0afab1847dc0e9cb87e63e9768fe5b0e9e?s=96&d=identicon&r=G 2x, https://1.gravatar.com/avatar/df3b8616b7cc08c83cbb87a883a70e0afab1847dc0e9cb87e63e9768fe5b0e9e?s=144&d=identicon&r=G 3x, https://1.gravatar.com/avatar/df3b8616b7cc08c83cbb87a883a70e0afab1847dc0e9cb87e63e9768fe5b0e9e?s=192&d=identicon&r=G 4x' class='avatar avatar-48' height='48' width='48' loading='lazy' decoding='async' /> <b class="fn"><a href="http://vibraniumlabs.ai" class="url" rel="ugc external nofollow">Sang Lee</a></b> <span class="says">says:</span> </div><!-- .comment-author -->
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<a href="https://surfingcomplexity.blog/2026/02/14/lots-of-ai-sre-no-ai-incident-management/#comment-9836"><time datetime="2026-02-23T07:02:39-08:00">February 23, 2026 at 7:02 am</time></a> </div><!-- .comment-metadata -->
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<p class="wp-block-paragraph">This is exactly the gap we’re solving. While everyone’s building AI SRE (diagnostics/mitigation), we’re building AI incident management – coordination, common ground, and the human side of incidents. We’re building an orchestrator with a pager of AI agents to handle exactly that. Check us out at <a href="https://vibraniumlabs.ai" target="_blank" rel="noreferrer noopener nofollow ugc">vibraniumlabs.ai</a> – would love your take.</p>
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<img referrerpolicy="no-referrer" alt='Florian Hoeppner's avatar' src='https://0.gravatar.com/avatar/ce9ddfe1cfabe39400d1d442116af58d781ccfeb2c126a425ddfd9d5239ab2b3?s=48&d=identicon&r=G' srcset='https://0.gravatar.com/avatar/ce9ddfe1cfabe39400d1d442116af58d781ccfeb2c126a425ddfd9d5239ab2b3?s=48&d=identicon&r=G 1x, https://0.gravatar.com/avatar/ce9ddfe1cfabe39400d1d442116af58d781ccfeb2c126a425ddfd9d5239ab2b3?s=72&d=identicon&r=G 1.5x, https://0.gravatar.com/avatar/ce9ddfe1cfabe39400d1d442116af58d781ccfeb2c126a425ddfd9d5239ab2b3?s=96&d=identicon&r=G 2x, https://0.gravatar.com/avatar/ce9ddfe1cfabe39400d1d442116af58d781ccfeb2c126a425ddfd9d5239ab2b3?s=144&d=identicon&r=G 3x, https://0.gravatar.com/avatar/ce9ddfe1cfabe39400d1d442116af58d781ccfeb2c126a425ddfd9d5239ab2b3?s=192&d=identicon&r=G 4x' class='avatar avatar-48' height='48' width='48' loading='lazy' decoding='async' /> <b class="fn"><a href="https://reliabilityeconomics.com/" class="url" rel="ugc external nofollow">Florian Hoeppner</a></b> <span class="says">says:</span> </div><!-- .comment-author -->
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<a href="https://surfingcomplexity.blog/2026/02/14/lots-of-ai-sre-no-ai-incident-management/#comment-9839"><time datetime="2026-03-22T18:57:48-07:00">March 22, 2026 at 6:57 pm</time></a> </div><!-- .comment-metadata -->
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<p class="wp-block-paragraph">The fixation problem you describe has an economic dimension that makes it worse. Of 34 enterprise services I’ve assessed, teams spending over 25% of capacity on reactive work are 2.3x more likely to report 11+ monthly incidents. Those teams don’t have the capacity for the coordination work you’re describing. They’re too deep in the single-agent reactive loop to step back and maintain common ground. The AI SRE tools that automate diagnosis might free up that capacity in theory. But the coordination gap you’ve identified means the freed capacity doesn’t automatically become better incident management. It becomes faster individual diagnosis without the shared understanding that prevents fixation. You end up with an AI agent that’s confidently wrong about the root cause and no coordination layer to catch it. The missing piece isn’t just an AI incident manager. It’s the economic signal that tells organizations they’re under-investing in the coordination layer in the first place. Most teams I assess have never measured how much capacity goes to reactive individual work versus the prevention and coordination work that makes incidents smaller and shorter.</p>
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<img referrerpolicy="no-referrer" alt='Sylvain Kalache's avatar' src='https://1.gravatar.com/avatar/4c9664d44a3673f495fe85ff50d22476fd3cc658511c4ceb197e32cdc53849e1?s=48&d=identicon&r=G' srcset='https://1.gravatar.com/avatar/4c9664d44a3673f495fe85ff50d22476fd3cc658511c4ceb197e32cdc53849e1?s=48&d=identicon&r=G 1x, https://1.gravatar.com/avatar/4c9664d44a3673f495fe85ff50d22476fd3cc658511c4ceb197e32cdc53849e1?s=72&d=identicon&r=G 1.5x, https://1.gravatar.com/avatar/4c9664d44a3673f495fe85ff50d22476fd3cc658511c4ceb197e32cdc53849e1?s=96&d=identicon&r=G 2x, https://1.gravatar.com/avatar/4c9664d44a3673f495fe85ff50d22476fd3cc658511c4ceb197e32cdc53849e1?s=144&d=identicon&r=G 3x, https://1.gravatar.com/avatar/4c9664d44a3673f495fe85ff50d22476fd3cc658511c4ceb197e32cdc53849e1?s=192&d=identicon&r=G 4x' class='avatar avatar-48' height='48' width='48' loading='lazy' decoding='async' /> <b class="fn">Sylvain Kalache</b> <span class="says">says:</span> </div><!-- .comment-author -->
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<a href="https://surfingcomplexity.blog/2026/02/14/lots-of-ai-sre-no-ai-incident-management/#comment-9846"><time datetime="2026-03-30T11:41:45-07:00">March 30, 2026 at 11:41 am</time></a> </div><!-- .comment-metadata -->
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<p>This is a great illustration of why the name “AI SRE” doesn’t sit right with so many people. What these tools actually do is automated diagnostics, maybe some remediation. That’s useful, but it’s not SRE. The core of SRE work, as you lay out here, is coordination: maintaining common ground, breaking fixation, pulling the right knowledge into the room at the right time. Calling a diagnostic agent an “AI SRE” is like calling autocomplete an “AI software engineer.” The name sets expectations the tech can’t meet yet. But that’s what the industry went with, and hard to change that…As usual, good stuff Lorin.</p>
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<img referrerpolicy="no-referrer" alt='Niketa Sharma's avatar' src='https://0.gravatar.com/avatar/c2ee7c940f74da4199cd206ec68a38817ebfa3ae7c05f92b509005e2a0250ea6?s=48&d=identicon&r=G' srcset='https://0.gravatar.com/avatar/c2ee7c940f74da4199cd206ec68a38817ebfa3ae7c05f92b509005e2a0250ea6?s=48&d=identicon&r=G 1x, https://0.gravatar.com/avatar/c2ee7c940f74da4199cd206ec68a38817ebfa3ae7c05f92b509005e2a0250ea6?s=72&d=identicon&r=G 1.5x, https://0.gravatar.com/avatar/c2ee7c940f74da4199cd206ec68a38817ebfa3ae7c05f92b509005e2a0250ea6?s=96&d=identicon&r=G 2x, https://0.gravatar.com/avatar/c2ee7c940f74da4199cd206ec68a38817ebfa3ae7c05f92b509005e2a0250ea6?s=144&d=identicon&r=G 3x, https://0.gravatar.com/avatar/c2ee7c940f74da4199cd206ec68a38817ebfa3ae7c05f92b509005e2a0250ea6?s=192&d=identicon&r=G 4x' class='avatar avatar-48' height='48' width='48' loading='lazy' decoding='async' /> <b class="fn"><a href="http://runframe.io" class="url" rel="ugc external nofollow">Niketa Sharma</a></b> <span class="says">says:</span> </div><!-- .comment-author -->
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<a href="https://surfingcomplexity.blog/2026/02/14/lots-of-ai-sre-no-ai-incident-management/#comment-9847"><time datetime="2026-03-30T11:43:28-07:00">March 30, 2026 at 11:43 am</time></a> </div><!-- .comment-metadata -->
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<p class="wp-block-paragraph">The fixation and partial context point is sharp. Vendor AI agents can pull from GitHub and read commits, but they’re scanning diffs, not understanding intent. They don’t know why a change was made or what the engineer was trying to fix. A coding agent that’s been in the repo all day has that context.</p>
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<p class="wp-block-paragraph">That’s what drove our approach with Runframe. Instead of building our own AI agent, we opened up our API (via MCP) so the agent already running in Cursor or Claude Code can page on-call, create incidents, and log findings to the timeline. Same agent that just helped debug the deploy can now act on the incident.</p>
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<p class="wp-block-paragraph">I don’t think we’ve solved the coordination problem you describe. But I think the starting point is giving the agent with the deepest context the tools to act, rather than spinning up another vendor agent with a shallow view.</p>
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<p class="wp-block-paragraph">Wrote up our thinking here: <a href="https://runframe.io/blog/your-ai-already-knows-your-system-better-than-ours" rel="nofollow ugc">https://runframe.io/blog/your-ai-already-knows-your-system-better-than-ours</a></p>
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