31 lines
3.9 KiB
Markdown
31 lines
3.9 KiB
Markdown
---
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title: "ITOM Cloud Service Delivery : Cloud Application Cloud Readiness Check List"
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source: "http://127.0.0.1:8999/Cloud-Application-Cloud-Readiness-Check-List_682933055.html"
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author:
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- "[[Wei Shen]]"
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published: 2024-12-27
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created: 2026-09-07
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description:
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tags:
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- "clippings"
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---
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## Introduction
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The purpose of this document is to define and describe the standards that are required from any modernized application that about to on-board to SaaS.
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## Modernized Applications
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Any product/Application that developed for SaaS only and desired to be at some level of Dev/Ops and continuously delivery approach
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| | **Cloud Readiness** | **Description** |
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| --- | --- | --- |
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| | Saleable | - Complete product definition in Control Tower with SKUs clearly defined - Complete license generation strategy |
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| Deployability Configurability | Cloud Deployment & Configuration | - Cloud Applications can be deployed on a given Cloud platform in a fully or partially automated manner. - All required feature and functional configuration management should be provided through a Web/API enabled interface. Like enable tenant capabilities |
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| Availability | HA & Self Recovery | - HA, Load Balancing and Fault Tolerance testing - App recover automatically after machine restart in order to maintain stability - Restarting App service will restore all node functionality and integrations - DB/File System connection should restore automatically after an issue (ex, network connectivity) without restarting the App service and should document the problem in the logs. |
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| Maintainability | Upgrade/Patch | - Cloud application component to be upgraded, patched or functions changed in a standard and predictable manner. Maintainability requires backward compatibility through 2 or more releases to enable maintenance activities to occur online. |
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| Recoverability | Backup & Restore | - Cloud Application has a complete data backup and recovery solution with well-documented backup and recovery procedures that have been validated and tested |
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| Observability | Monitoring | - Expose application health for monitoring - node\\component\\farm\\tenant\\integration - Implement application monitoring and thresholds based on best practices - Major functionality monitoring (APM/BPM) for SLA calculation - Implement usage\\load\\performance monitoring on farm\\components based on best practices - Runbooks – resolutions for each alert that will be handled by the NOC/Ops |
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| | Documentation | - SaaS Customer facing documentation portal - Internal documentations for Ops like deployment guide, upgrade, sizing guide, backend integration, APIs, affected functionality in case of a component failure, troubleshooting guide etc. |
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| Observability | Performance & Capacity | - Measure performance and load and share metrics - number of users\\transactions\\requests the farm can handle - Measure and determine farm capacity in term of number of tenants and their footprint - Provide runbook in case farm limit reached its threshold (Example - Add another Server) - Expose metrics of customer product usage - Can be implemented with the help of Tableau\\Power BI reporting based on what expose. Like License usage, tenant information etc. |
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| Securability Defensibility | Security | - Capability and awareness of the application to defend itself against incorrect usage. Both accidental and purposeful. Like develop WAF rules to protect Cloud Applications |
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| | Service Management | - Define what services from the customer's perspective will need to be fulfilled by the SaaS Ops team when the product goes live. A detailed service catalog needs to be listed as well as an instruction document of the services to be completed - Customer-oriented service catalogs need to be defined as corresponding service offerings and made available to customers through support tooling. The service offering requires a complete definition of the scope of the service and the information, documentation, etc. that needs to be provided. | |