45 lines
2.2 KiB
Markdown
45 lines
2.2 KiB
Markdown
# ESM-Customer-Tenant-Decommission_688996785
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## Introduction
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This guide help user to use X4X service offering to request a ESM customer tenant decommission.
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## Service Offering for ordinary user
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1. Go to X4X tenant: [https://us2-smax.saas.microfocus.com/saw/ess?TENANTID=202385354](https://us2-smax.saas.microfocus.com/saw/ess?TENANTID=202385354)
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2. Check Service Catalog: Trial
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3. Check service offering: Request Tenant Decommission
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4. Input the justification for the request, which farm the tenant located in and tenant ID, submit.
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5. The Ops team will receive the notification of the request.
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## Service offering for Ops team member
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1. Go to X4X tenant: [https://us2-smax.saas.microfocus.com/saw/ess?TENANTID=202385354](https://us2-smax.saas.microfocus.com/saw/ess?TENANTID=202385354)
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2. Check Service Catalog: ESM Provisioning
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3. Check service offering: Set Tenant Decommission
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4. Input the justification for the request, which farm the tenant located in
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5. and Select the SMAX tenant which hostname is tenant ID, same as CMS, OO and DND, leave it if empty, submit.
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6. Click "Delete Immediately" if tenant could be decommissioned right now.
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7. Input the source request id if there have the relevent request from x4x or PCS.
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8. The request will be approved by ShenWei and Wenjun to go to the decommission process.
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Resources:
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1. KT on ESM tenant decommissioning: [Open Text Intranet](https://intranet.opentext.com/intranet/llisapi.dll/app/nodes/263386543?tab=1)
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**Related pages**
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- Page:
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[ESM Cloud Farm Version Tracking](/display/ICSD/ESM+Cloud+Farm+Version+Tracking)
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- Page:
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[How to get an Opentext Confluence account](/display/ICSD/How+to+get+an+Opentext+Confluence+account)
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- Page:
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[ITOM APM AppPluse Cloud Farm Information](/display/ICSD/ITOM+APM+AppPluse+Cloud+Farm+Information)
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- Page:
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[ITOM Cloud Service Ops Doc Management Process](/display/ICSD/ITOM+Cloud+Service+Ops+Doc+Management+Process)
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- Page:
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[ITOM ESM Cloud Service Catalog](/display/ICSD/ITOM+ESM+Cloud+Service+Catalog)
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- Page:
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[ITOM OpsB NOM Cloud Service Catalog](/display/ICSD/ITOM+OpsB+NOM+Cloud+Service+Catalog)
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- Page:
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[OpsB and NOM Cloud Deployments Version Tracking](/display/ICSD/OpsB+and+NOM+Cloud+Deployments+Version+Tracking)
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