91 lines
2.9 KiB
Markdown
91 lines
2.9 KiB
Markdown
# SMAX-APM-Monitoring-Business-Flow_686087711
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Created by on Jan 23, 2025 EST
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## Introduction
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This document describes the use cases used for SMAX RUM (Real User Monitoring) testing.
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## SMAX APM Monitoring Business Flow
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Authentication removed for SMAX
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#### SMAX LOGIN
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- Login into **https://<farm>- smax.saas.microfocus.com/saw/ess?TENANTID=<tenant id>**
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#### SMAX CREATE NEW REQUEST
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- Navigate to Requests: **https://<farm>- smax.saas.microfocus.com/saw/Requests?TENANTID=<tenant id>**
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- Press on " **New** "
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- Fill in Title
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- Fill in Description
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- Under " **Requested by** ", choose " **Alanis Puri** "
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- "Requested For" should be automatically modified to " **Alanis Puri** "
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- Press " **Save and Edit** "
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#### SMAX OPEN AND EDIT THE REQUEST
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- Open the request: **https://<farm>- smax.saas.microfocus.com/saw/Requests?TENANTID=<tenant id>**
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- Wait that the ticket will load (select one of the ticket)
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- press " **Edit** " (right panel)
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- Make a change to the description
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- Press " **Save** "
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- should get a message " **Request # was successfully saved** "
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#### SMAX LIVE SUPPORT
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- Navigate to Live Support on the tenant:
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- **https://<farm>- smax.saas.microfocus.com/saw/cti?ctiUniqueId=35935&from=menu&TENANTID=<tenant id>**
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- (**https://<farm>- smax.saas.microfocus.com/saw/cti?ctiUniqueId=47380&from=menu&TENANTID=<tenant id>**)
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- To get to Live Support - from the left Menu: Run > Service Request > open tab " **Live Support** ".
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- Under Person, choose " **Aaron Caffrey** "
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- Open the first Service Request in the list and verify it is loading
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#### SMAX SEARCH
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- Open **https://<farm>- smax.saas.microfocus.com/saw/ess?TENANTID=<tenant id>**
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- Search for string " **HP Connected Drive support** "
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- Verify results are showing
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#### SMAX ARTICLES
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- Access article found in previous step search
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#### SMAX ESS OFFERING
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- Browse to ESS: **https://<farm>- smax.saas.microfocus.com/saw/ess?TENANTID=<tenant id>**
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- Choose Category " **Human Resources** "
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- Got to " **Offering** " tab
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- Search for offering " **Employee business card** "
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- Press on Offering and wait for it to load
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#### SMAX ESS ARTICLE
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- Browse to ESS: **https://<farm>- smax.saas.microfocus.com/saw/ess?TENANTID=<tenant id>**
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- Search Article " **HP Connected Drive support** "
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- Choose the first result
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- Wait for the article to load
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#### SMAX SACM
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- From the agent interface open **https://<farm>- smax.saas.microfocus.com/saw/Devices?TENANTID=<tenant id>**
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- Make sure that devices are loaded properly
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**Related pages**
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**Content by label**
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There is no content with the specified labels
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## Attachments:
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[image-2025-1-24\_10-14-59.png](attachments/686087711/686087706.png) (image/png)
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[image-2025-1-24\_10-15-30.png](attachments/686087711/686087709.png) (image/png)
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[image-2025-1-24\_10-15-58.png](attachments/686087711/686087710.png) (image/png)
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