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wiki/concepts/Operational-Excellence.md

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+---
+title: "Operational Excellence"
+type: concept
+tags: [operations, continuous-improvement]
+sources: [project-management-studio-operations]
+last_updated: 2026-04-20
+---
+
+## Definition
+Operational Excellence is the practice of continuously improving processes, controls, and support systems so that operations remain reliable, efficient, and scalable.
+
+## Core Principles
+- Make workflows predictable and documented
+- Measure performance and spot regressions early
+- Improve reliability through standardization
+- Use automation and knowledge management to reduce friction
+
+## Related Entities
+- [[Studio Operations]]
+- [[The Agency]]