nexus/sreweekly/markdown/74/06-shadowing-customer-support-for-a-day.md

Shadowing Customer Support for a Day

• 期号: SRE Weekly Issue #74（2017-05-28）
• 作者: —
• 链接: https://www.pagerduty.com/blog/shadowing-customer-support/

简介

Zayna Shahzad, a PagerDuty software engineer, did customer support for a day, and she learned a ton. As SREs, we have the customer experience directly in our sights, so this kind of thing sounds like a really great idea.

正文

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